HOME-WORK

The Work From Home Solution For PC & Mac Users

The Problem

  • No visibility into the issues remote users may be experiencing.

  • Difficulty monitoring remote based cloud/on-premise services.

  • Inability/expensive to send on-site support or remote access into remote locations.

  • Inability to communicate in context with remote users.

The Solution

With Virtech & Nexthink

  • Get a complete picture of desktop/laptop    consumption from the end-user perspective and diagnose issues experienced by employees with ease.

  • Monitor EVERY user experience using critical business services in real time.

  • Use automated remediation to fix issues    immediately on remote user devices.

  • Leverage in context pop-ups to communicate with users no need for ineffective email based  surveys/communication methods. 

MONITOR

  • Enables the user remote digital experience

  • What’s going on with specific applications

  • Monitor online when on apps

TEAMS SOLUTION

  • MS Teams Library Pack

  • Adoption

  • Health – connection authentication issues

  • Usage

  • Repair upgrade clients as needed

REPORT

  • Daily Dashboards

    • Home-Work Metrics

      • Usability

      • Reliability

      • Performance

  • Real-Time Dashboards

    • User Services

      • Application Health including, crashes,            connectivity

MS OFFICE SOLUTION

  • MS Office Library Pack

  • Adoption

  • Health – connection authentication issues

  • Usage

  • Repair upgrade clients as needed

ENGAGE

  • Proactive Alerts to individual or all Users

    • Example: If Teams is not working then a message can be sent to eliminate help desk calls​

  • In context Surveys – (when services are being used or proactive support)

    • Culture

    • Mental health of Student

    • Physical health of Student

DEPLOY UPDATES & CONFLICTS

  • No need for onsite or remote desktop sessions

  • Automatic remediation of devices

  • Secure VPN updates

  • Virus Scan Updates

  • Deploy Critical Software

User Must Have:

Active Internet Connection

Collector installed on machine (Install a collector on all machines – BYOD and Company Supplied – Can be installed from home)

Want to implement Home-Work in your business?

© 2020 by Virtech.com.au Pty Ltd 

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