Virtech is the local Distributor and Professional Services partner for Nexthink in Australia. Virtech currently offers a combination of fully managed and specialised consulting services. By choosing Virtech as your Nexthink Service Manager, your organisation can take advantage a full-service provision or a combination of Virtech’s resources coupled with your own trained Nexthink administrators.
Our managed services utilises Nexthink's tools to provide enhanced end user visibility, experience and analytics of operating systems and environments. Below, we've broken down Nexthink's capabilities to build a broader understanding of the effective service offerings we tailor for our customers.
Nexthink Analyse provides the ability to query IT services rapidly. Expand or drill-down the results in a few clicks to reveal swiftly, across the entire network, how many versions of a particular application are in use and on which workstations, the bandwidth consumed by the application, the servers and domains that the application accesses, the network response times, which users experienced issues, and much more.
Nexthink Act combines powerful custom data retrieval and remediation capabilities to deliver dramatic results in the area of compliance and incident management. It helps organisations improve the efficiency of their support team retrieving case-specific data in less than ten seconds, enabling less specialised staff to solve problems they would normally not have the skills to address.
Nexthink Act also helps organisations to shift to a proactive approach by empowering users to independently solve problems themselves. With Nexthink’s fully automated monitoring and resolution capabilities, devices can maintain their desired state with minimal intervention.
Nexthink Engage offers a new way for organisations to break down the wall between IT and employees, and to better align businesses to increase productivity and deliver higher End-User satisfaction with IT.
Nexthink Engage aids the IT department in three key ways:
1. Gaining real-time feedback to measure the satisfaction of employees;
2. Proactively informing and educating employees about critical issues impacting their device and enabling IT departments to understand what needs to be improved;
3. Obtain insights that can help improve employee productivity.
Nexthink Integrate allows IT infrastructure to be managed from an End User perspective to improve the Digital Employee Experience, service delivery and accelerate troubleshooting.
Nexthink Integrate provides an efficient way to share real-time End-User data and insights with powerful third-party software solutions via web API and certified prebuilt integrations.
Nexthink Finder-built upon powerful visualisation techniques, is the search and user interface that allows Virtech to render visibility into your IT infrastructure.
Nexthink Portal is a reporting tool and a collaboration/centralised management platform. A comprehensive set of dashboards are delivered out-of-the-box and are customisable.
If you would like to learn more about our service offerings, feel free to contact us via the enquire button and one of our dedicated experts will happily assist you with your enquiry.